FAQ

FIRST TIME AT CAMP

ARE YOUR PROGRAMS ACCESSIBLE FOR ALL CAMPERS?

Creating inclusive and diverse communities and culture is deeply linked to achieving Galileo’s mission to develop innovators who envision and create a better world. We strive to design programs that take all campers and staff into account. That said, we will not always be able to accommodate each individual’s specific needs. Most common needs and/or potential challenges are often accounted for, and we know that every person and family is unique. We commit to providing transparency and support during your camp selection process and your week(s) at camp. This includes guiding you to make the best decision possible when choosing your camp program.

SHOULD I SEND MY PRESCHOOLER TO CAMP?

Camp Galileo is a great place for your tiny innovator in training. We design activities specifically suited for pre-K and kindergarten-aged campers (we call them Nebulas), surround them with staff who are experienced with this age group and work with them to develop teamwork skills—a great preparation for kindergarten. Campers are grouped exclusively with other kids their own age and enjoy a maximum of 8:1 camper-to-staff ratio

DO YOU HAVE 1/2 DAY OPTIONS?

We currently offer only full day programming as we have found that most Nebula families prefer the full day offering and don’t want to miss a moment of camp!

WHAT IF MY CAMPER DOESN'T KNOW ANYONE AT CAMP

If you don’t do any social planning in advance, don’t worry. Our group structure and stellar staff work all week to facilitate new friendships and make every camper feel safe and included

HOW DO YOU SUPERVISE CAMPERS?

We maintain one of the lowest camper to staff ratios in California. During class time, it’s a maximum of 8:1 for entering Kindergarteners, and 10:1 for all other grades. During lunch and camp hours, we keep our ratio at 10:1 or smaller. During activity time, campers are organized into smaller groups or teams so that our staff can effectively maintain a watchful eye. Camp Galileo campers are never alone—even trips to the restroom happen with a buddy or group—and our staff is trained to take attendance every 15 minutes and during every transition.

WHAT SHOULD I DO BETWEEN ENROLLING AND WHEN CAMP STARTS?

Log in to your account and review your registration details. Check your camper’s emergency contacts and t-shirt size, and confirm that you’ve signed up for lunch or extended care if you need it. If you see discrepancies or have questions, give our customer service team a call at 800-854-3684. If you’ve purchased lunch and would like to customize your camper’s menu, you’ll need to do so by 8 am the day before camp.

Learn About First Time Galileo Families

PRICE & LOCATIONS

How much does camp cost?

Pricing varies by location and program. Use camp finder to find your nearest camp and see pricing details.

Which camp is closest to me?

We have camps throughout the Bay Area, Southern California and Chicago areas. Use our camp finder to find a location near you.

What is Camp Like?

How do you make sure there is a balance of outdoor fun and learning?

The balance of fun and learning is at the heart of what makes Galileo so great. Camp is bursting with joy and creativity, with exploration and adventure in both outdoor games and hands-on projects in the classrooms.

Learn more about what your camper’s day looks like:

SCHOLARSHIPS

Do you offer scholarships? How do I apply?

Yes. Every year, we award thousands of weeks of specially priced camp through our scholarship program. Apply on our Scholarships page.

How can I donate to your scholarship program?

Help us make camp a reality for all with a donation to our assistance fund. Make a non-tax-deductible donation by adding it to your camp purchase when you check out, or click here to make a donation at any time.

TRANSFERS/CANCELLATIONS

Can I transfer my camp session to a different week/location?

We want to make scheduling your kids’ summer easy. You can switch to another session or location with no transfer fees by contacting us before 3pm the Friday before your camp week starts. Simply call us at 800.854.3684 or chat with us between 8am and 5pm PT and we will be happy to help.

How do I cancel my enrollment? Will I receive a refund?

Camp purchases are non-refundable. However, if you decide to cancel your 2020 camp session(s) your entire purchase (including session fees, extended care, lab/materials fees and lunch fees for cancelled sessions) will be credited to your Galileo account . Your credit can be applied for 2021, 2022 or 2023.

The same policy will apply should Galileo deem it necessary to cancel camp to protect the health and safety of its campers and staff, or due to other unforeseen circumstances.

What happens if the week of camp I want to sign up for is full?

If the camp week you want to enroll in or transfer to is already full, you can join the waitlist online or by calling us at 800.854.3684. There is no cost to join a waitlist, and no obligation to enroll once you’re on it.

What happens if I'm on a waitlist and a space opens up?

If space opens up and you’re next on the list, we’ll send an email letting you know. You’ll have three business days to enroll for that session. If you don’t enroll during that timeframe, we’ll email the next family on the list to offer them the open spot.

GROUPING/ ATTENDING CAMP WITH FRIENDS

CAN MY CAMPER BE GROUPED WITH FRIENDS AT CAMP?

Definitely. At Galileo Summer Quest and Summer Camps @ The Tech, simply coordinate your camper’s dates and major or class with the friends in question. At Camp Galileo, you can submit friend requests if campers are in the same age group as part of the sign-up process. While we’ll try to group your camper with as many friends as possible, we can only guarantee one request.

If you don’t do any social planning in advance, don’t worry. Our group structure and stellar staff work all week to facilitate new friendships and make every camper feel safe and included.

Don’t forget about our Refer a Friend program — click here to learn more.

CAN MY CAMP GALILEO CAMPER JOIN HIS/HER SIBLING/FRIEND IN AN OLDER/YOUNGER AGE GROUP?

As our curriculum and activities are designed specifically for each age level, we strongly discourage grade group hopping. If your camper is concerned about seeing friends who are in a different grade group, remember that campers eat lunch together and participate in all-camp activities and games throughout the week.

HOW DO YOU GROUP KIDS TOGETHER AT CAMP?

At Camp Galileo, we group campers by grade in four groups—pre-K – entering K (Nebulas), entering 1st and 2nd (Stars), entering 3rd through 5th (Supernovas) , and entering 5th through 6th grades (Meteors) —and carefully customize our curriculum for each group. At Galileo Summer Quest, 5th – 8th graders will spend the week with the like-minded visionaries in their major.

At Summer Camps @ The Tech, campers spend most of their week with the other campers in their chosen class or classes, which are organized by grade—entering 4th – 6th and 6th – 8th.

EXTENDED CARE

CAN YOU TELL ME ABOUT EXTENDED CARE AND HOW LATE IT RUNS?

We offer extended care everyday from 8AM-9AM and 3PM-6PM. At Summer Camps @ the Tech, afternoon extended care starts at 4 PM.

Your kids will have a blast long after the regular camp day ends in our extended care program. Signing up for extended care is a simple part of the camp sign-up process. If you’ve already signed up for camp and want to add extended care to your order, log in to your account, click “Add Lunch/Extended Care” next to your camper’s name, select your camp program and click the “Extended Care” box or boxes for the weeks you want to add extended care.

Learn more about how they’ll spend their extended care time.

LUNCH

What are your lunch options and what do you offer?

In California we partner with Choicelunch and in Chicago we partner with Gourmet Gorilla. Our partners provide kid-friendly (and approved) meals with tons of options. Both partners let you customize.

Lunch prices range based on where you live and your customized order (in Chicago). Learn more about menus, how to order, how to customize, details about pricing, and more on our Lunch details page.

Pre-K Campers

SHOULD I SEND MY PRESCHOOLER TO CAMP?

SHOULD I SEND MY PRESCHOOLER TO CAMP?
Camp Galileo is a great place for your tiny innovator in training. We design activities specifically suited for pre-K and kindergarten-aged campers (we call them Nebulas), surround them with staff who are experienced with this age group and work with them to develop teamwork skills, a great preparation for kindergarten. Campers are grouped exclusively with other kids their own age and enjoy a maximum of 8:1 camper-to-staff ratio.

Nebulas must be entering kindergarten in the fall or turning 5 by December 1st.

HEALTH & SAFETY

What is Galileo doing to prevent the spread of Coronavirus or other illnesses at camp?

As part of our standard health and safety operating procedures during camp, we work to reduce the spread of communicable illness or disease through regular, rigorous hand washing and facility cleaning, as well as ensuring that campers or staff who are unwell stay home and get well.

Additionally, our camp staff will now adopt the following daily protocols:

  • Wipe down all surfaces (door handles, camper desks, lunch tables, etc.) using disinfectant spray between rotations and at the end of each day.
  • Avoid high-fives, handshakes and hugs and adjust games and celebrations to decrease person-to-person transmission.
  • Wash their hands regularly and oversee the hand-washing of every camper before and after snack and lunch, and after using the restroom.

HOW DO YOU HANDLE SERIOUS ALLERGIES AT CAMP?

We take allergies very seriously. As part of the sign-up process, you’ll complete a detailed health history form with any information we should know about your camper’s allergies. We send this information to the staff at your camp location. Before camp begins, we welcome you to contact your Camp Director (we’ll send you contact information in early June) to talk through any concerns or specific instructions you may have.

We designate nut-free tables at all of our camps during snack times and lunch and enforce a strict hand-washing policy. All staff members are trained on how to administer an EpiPen in the event of an emergency.

Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed. EpiPens brought to camp will remain with the camper and supervising staff member at all times.

Do Galileo camps serve children with special needs?

While our camps aren’t specifically designed to accommodate special needs, a wide range of kids with special needs have had great experiences with us over the years. To help decide if our camps are right for you, please give our customer service team a call at 1-800-854-3684. We also welcome camper aides, but require all aides who attend camp to complete a background check before camp begins.

WHAT LEVEL OF MEDICAL CARE FOR MY CAMPER ARE YOU ABLE TO ACCOMMODATE?

Chronic medical conditions like diabetes are typically able to be supported at camp. For more serious or specialized conditions, please give us a call at 1-800-854-3684.

It’s a big school – how do you keep supervision on so many children?

We maintain one of the lowest camper to staff ratios in California. During class time, it’s a maximum of 8:1 for entering Kindergarteners, and 10:1 for most other grades. During camp hours, we keep our ratio at 10:1 or better. During programs, campers are organized into smaller groups or teams so that our staff can effectively maintain a watchful eye. Camp Galileo campers are never alone – even trips to the restroom happen with a buddy or group – and our staff is trained to take attendance every 15 minutes and during every transition.

What if my child gets hurt?

We do everything we can to keep your campers safe, and we’re prepared to support them in the event of an injury. At least 2 staff on every campus are first-aid and CPR certified. We notify all parents about minor injuries (like scraped knees) during the check-out process every day. In the event of a more serious injury, we call 911 if needed, and notify the parents or guardians immediately.

How do I know your staff is trustworthy?

Our staff goes through a rigorous interview process that includes: application, in-person interview, reference check, and criminal background check; and leadership team members will attend an additional one-on-one interview. Those that meet our standard of excellence – 15% of applicants on average – are invited to join the Galileo team. Once hired, all staff receives several hours of online training plus 2 full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director. But don’t just take our word for it! Over 98% of nearly 7,000 parents rated our staff highly on their post-camp survey.

How do you know the right child is going home with the right adult?

Our staff is required to check for a photo ID and cross check it with the list of people that you have authorized to pick up your child. Please be prepared to bring your photo ID each day at check out.

How do you protect campers?

Just like the school’s teachers during the school year, our staff is trained to approach all visitors to campus. Our staff also rehearses a lockdown process while setting up for camp, for use in the unlikely event that we’d need to shelter in place.

Do you have protocol in the event of an emergency, like a fire?

We have evacuation plans at each of our sites and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fire, airborne exposures, and much more.

Have you had 3rd party certification for your safety procedures?

We have received the Markel Safety 1st* award for over 10 years running. Keeping your camper physically and emotionally safe is, above all, our highest priority, and we have an excellent safety record that proves we’re serious.

*Markel’s Safety 1st program recognizes policyholders who have shown an exceptional commitment to the safety of their employees and customers. Camps and clubs must meet stringent criteria to quality for the Safety 1st designation. They must have a proven safety record, undergo formal assessments and inspections, and participate in continuing education and certification programs.

GETTING READY FOR CAMP

Is there anything I need to do between signing up and showing up on the first day of camp?

Yes. Log in to your account and review your registration details. Check your camper’s emergency contacts and t-shirt size and confirm that you’ve signed up for lunch or extended care if you need it. If you see discrepancies or have questions, give our customer service team a call at 800-854-3684. If you’ve purchased lunch and would like to customize your camper’s menu, you must do so by 8 am the day before camp.

What should my camper wear/bring to camp?

Campers should wear casual clothing that can get dirty and comfortable shoes for indoor and outdoor activities.

If you’ve purchased lunch, the only sustenance your camper needs is a water bottle. If your camper’s day includes afternoon extended care, please include a snack as well. If you do not plan to purchase lunch, please pack your camper a snack, lunch and a water bottle (plus a second snack for afternoon extended care, if needed).

Campers should arrive with sunscreen already applied and may want to bring a hat and additional sunscreen.

What should my camper bring for water day?

Campers should show up with bathing suits under their clothes, closed toe shoes (water shoes are a great option), a towel, and sunscreen.

WHAT SHOULD MY CAMPER BRING FOR WATER DAY?

Campers should show up with bathing suits under their clothes, closed toe shoes (water shoes are a great option), a towel, and sunscreen.

PROMOTIONS

How can I save on camp?

Check out all of our active discounts and savings by visiting our Promotions and Specials page.

TAX ID

What's your tax ID number?

71-086-9453

PRE-SALE: DETAILS & QUESTIONS

What is included with my Pre-Sale purchase?

  • As a pre-sale VIP member you receive the biggest per-week camp savings for purchasing camp weeks early.
  • VIP members are give the option to register and select their preferred camp locations and times before enrollment opens to the public. That means you can lock in your first choice of locations, dates, themes and majors before wait lists start to form. Your pre-sale purchase grants you access to early registration, January 6 – 8, 2020.

I purchased the extended care option with Pre-Sale, how does it work?

The Extended Care option includes both AM and PM care and is offered as a complete package with your camp week. Extended Care cannot be canceled or returned as an “a la cart” item. If you wish to cancel Extended Care, you will need to cancel your camp session that includes Extended Care, as well. Please note, canceled sessions cannot be re-purchased at the promotional price after August 31st 2019.

Can I choose specific dates, camps or themes when I buy pre-sale?

You can purchase (and save) by purchasing one or more weeks of camp by purchasing early, but would have to wait to choose your specific camp locations until the new camp season begins during VIP enrollment.

Keep in mind that specific locations, dates, themes and majors from previous camp years are not guaranteed in subsequent years. Once the new camp season opens, and find you are no camp locations that works for you may receive a full refund before May 31, 2019 for Pre-Sale weeks you had purchased.

What's the extended care refund policy for Pre-Sale?

Extended Care cannot be canceled or returned on its own. If you wish to cancel Extended Care, you will also need to cancel your camp session that includes Extended Care. Please note, canceled sessions cannot be re-purchased at the promotional price after August 31, 2019.

What are the Pre-Sale Terms & Conditions?

Families that have pre-purchased camp weeks must enroll in their preferred sessions before May 31, 2019, to retain discount pricing. Purchase value of pre-sale weeks does not expire. 2019 locations and camp session dates, themes and majors are subject to change in 2020. Galileo cannot guarantee your first-choice of camp dates, locations, themes or majors after the exclusive registration period closes on January 9th, 2020. Once you’ve enrolled in your specific camp sessions, Galileo’s standard transfer, cancellation and refund policies apply.