Frequently Asked Questions

General

  • Does Galileo have a referral program?

    We do! Once you’ve created a Galileo Learning account, we’ll give you a unique referral code to share with friends. When a new-to-Galileo family uses your code, they’ll get $50 off their camp purchase, and you’ll get $50 in Galileo credit.

  • Where do I find my unique Refer a Friend code?

    Your unique referral code is always available in your customer portal. Just log in and scroll to the bottom of the page to find it.

  • When can I use my referral credit?

    You can use the referral credit in your account toward any future Galileo purchase during this camp season or next. Any unused credit will expire at the end of the following camp season. Referral credit cannot be retroactively applied to a completed transaction.

  • What if I’m getting an error when I enter a referral code?

    You may get an error if you try to apply more than one code, add spaces before or after the code or use your code for a session it’s not eligible for (e.g., completed purchases, sessions beyond your code’s expiration date). If you’ve checked all these and still get an error, our Customer Service team is happy to help! If you need assistance applying a code, contact us at [email protected], and please wait to complete your purchase until you’ve heard back from our team, as codes cannot be retroactively applied.

  • I just found a discount code. Can I apply it to my previous purchase?

    Discount codes must be entered before you complete your purchase, so they can’t be applied retroactively to a previous purchase. Be sure to enter your code at checkout to make sure you get your savings!

  • Can I use more than one discount code?

    Only one discount code can be manually applied to a transaction before checkout. Occasionally, Galileo offers discounts that apply automatically to your cart (e.g. Early Bird). These automatic discounts can be combined with one additional eligible discount code at checkout.

  • How do I apply a discount code to my purchase?

    Enter your discount code, with no spaces, into the “Promo Code” box in your cart and click “Redeem.” If you have trouble applying your code, contact us at [email protected] before completing your purchase.

  • What is the difference in cost between a four-day week and a five-day week?

    We observe official U.S. holidays (Juneteenth and Independence Day), which may result in some four-day summer camp weeks. Four-day weeks cost $70 less than five-day weeks. Our curriculum team and camp staff thoughtfully adjust the week's projects and activities to fit a four-day schedule, so campers still get the full Galileo experience.

Camps

  • Can I pick my camper up early or drop them off late?

    We recommend campers stay for the full camp day, as our projects span full days and weeks. But if you need to drop off late or pick up early, just let your Camp Director know.

  • What should my camper bring for Water Day on Thursdays?

    On Water Day, campers should wear a swimsuit under their clothes, wear closed-toe shoes (water shoes work great!), arrive with sunscreen already applied. and bring a towel and extra sunscreen. Please note that due to inclement weather, Water Day is not offered at our San Francisco camps.

  • What should my camper wear/bring to camp?

    Campers should come to camp in casual clothes and comfortable shoes that can get messy, with sunscreen applied. They should bring a nut-free snack and lunch, a water bottle, an extra snack for afternoon Extended Care (if applicable),  a sun hat and extra sunscreen.

  • Is there anything I need to do before the first day?

    Yes! Take a few minutes to log in to your account and review emergency contacts (making sure that the Authorized Pickup checkbox is checked for any adults picking up your camper), t-shirt size and Extended Care selections, and make sure your camper’s health information is complete.

  • What should I expect on the first day?

    You and your camper will meet your Camp Director, and we’ll ask you to verify some safety details before your camper takes off through the Fun Machine (our magical portal to camp). If you have any concerns or questions, just ask! Our team is there to help every camper feel comfortable and excited.

  • How are campers grouped?

    We group campers by grade: Rising K–1st (Nebulas), Rising 2nd–3rd (Stars), Rising 4th–5th (Supernovas) andRising 6th–8th (Meteors). We also offer CIT programs for 8th–10th graders at select sites, which focus on leadership, mentorship and innovation projects.

  • Can my camper join a different age group?

    Because we tailor our projects and activities to the physical, social and educational development of each age group, we ask that your camper enroll in the group that corresponds to their grade. We find that campers have the most positive experiences when grouped with their peers.

  • What if my camper is academically accelerated or identified as gifted?

    As our curriculum is designed around holistic educational goals, rather than traditional academic achievement, our grade-based grouping sets every camper up to do their best work and have the most fun.  Our projects pose open-ended design challenges with multiple solution paths and endless opportunities for iteration and redesign. Campers are encouraged to work at their own pace and take on design goals that reflect their individual vision. Those who work more quickly can add refinements and extra features, while campers who work more slowly still take home something they're proud of.

  • Can my camper be grouped with friends?

    Yes, if your camper and their friends are in the same grade group, you can ask us to put them together. Add any friend requests to your account under Child Information. If your camper is attending without a friend, rest easy! Our camp staffers are experts at creating an inclusive environment and facilitating new friendships.

  • Does Galileo provide lunch or snacks?

    Unfortunately not. Please send your camper with a nut-free snack and lunch, a refillable water bottle and an extra snack for afternoon Extended Care (if applicable).

  • How do you balance fun and learning?

    We’ve been perfecting our signature mix of lasting learning and unforgettable fun for 25 years. Galileo campers spend a big chunk of their day outside—playing games, taking on team-building challenges, participating in silly camp traditions—and the rest of their time diving into hands-on activities that spark creativity and teach the innovation skills they need to thrive.

  • Can CIT participation count toward school work experience or volunteer hours?

    Because our Counselor in Training(CIT) program is a leadership program families enroll in and pay for as part of Camp Galileo, it's not considered a volunteer position or traditional work experience. We’re happy to provide a receipt confirming enrollment and participation in the CIT program, but not verification for work experience or volunteer hours.

  • My child left something at camp. Do you have a lost and found?

    Yes, each camp has its own lost and found. Your Camp Director or another staffer can point you to it. Items left after the last day of camp are donated, so please make sure you have all of your camper’s belongings before you leave.

  • How do I reach my Camp Director?

    You can find your Camp Director’s contact info in your Camp Guide and on your camp’s location page. Camp Directors will start responding to emails from families one week before camp starts. If you have any questions before then, our customer service team is happy to help at [email protected].

Locations

  • There are no Camp Galileo locations in my area. Will you expand near me?

    We’re always exploring new communities! If you know a school or site interested in hosting our summer camp please let us know at [email protected].

  • What if my preferred location is TBD?

    That means we plan to host camp in that community but haven’t finalized the specific site yet. We’ll update our website and notify the families on our email list as soon as the location is confirmed.

  • Which location is closest to me?

    We run camps in Northern California, Southern California, Colorado,  Chicagoland and Seattle. Put your zip code into our Camp Finder or search our sites to find the location that’s most convenient for you.

Policies

  • Does Galileo comply with Colorado Department of Public Health guidelines?

    We do. Families enrolled in our Colorado camps must submit a health history and current immunization or exemption certificate before attending. Non-immunized campers may be temporarily excluded from camp during outbreaks.

  • Can I transfer my camper’s sessions to their sibling?

    Camp Galileo sessions are not transferable between campers, though you may transfer your camper to a different week or location up to 14 days before their session starts.

  • What is your attendance policy?

    We know absences happen. Our staff will help your camper catch up on their projects, but we unfortunately cannot offer refunds for missed days.

  • Do you have camper behavior policies?

    We are committed to providing a safe, positive camp experience for campers and staff alike. We therefore reserve the right to remove campers for unsafe actions, including physical aggression, discrimination, threats or substance possession.

  • Can my camper attend partial days or weeks?

    We recommend campers attend a full session, as many of our projects span multiple days and concepts build on each other throughout the week.  We cannot prorate for partial days or weeks.

  • Do you have half-day options?

    All Camp Galileo sessions are full-day, from 9am–3pm.

  • Does Camp Galileo have a screen-free policy?

    Yes!Once campers go through the Fun Machine, they step into a world designed for face-to-face connection and hands-on fun. Occasionally, as part of our curriculum, staff will share a quick video or gif with campers, and may use devices for select tasks, including check-in, attendance, and viewing curriculum.. Campers may bring phones or personal devices, but they must stay powered off and stored in backpacks throughout the camp day, including Extended Care.

  • Why is Camp Galileo screen-free?

    Without the distractions that come with screens, campers can be fully present to make friends, create cool projects and let their imaginations run wild. It’s the kind of joyful learning and camp magic that only happens IRL.

  • What happens if a camper uses their device during camp?

    We’ll give campers a friendly reminder of our screen-free policy. If they continue to use their device, we’ll store it securely in the camp office for the rest of the day and return it to them at check-out.

  • What is your cancellation/refund policy?

    Here's our cancellation policy for standard Camp Galileo and Extended Care enrollments (all dates below refer to the calendar year of the camp enrollment in question):
    • Within 48 hours of completing your initial enrollment transaction*: Cancel for a full refund
    • Before March 31: Cancel for a refund of all monies paid less a $25/session fee
    • Between April 1 and 46 days prior your camp start date**: Cancel for refund of all monies paid less 50% of your total purchase price
    • Within 45 days of your camp start date**: No refunds or credits
    *For Pay Over Time transactions, your initial enrollment transaction is the date when your original enrollment is processed and your first payment is made. **Your "camp start date" refers to the first day of the earliest session you originally enrolled in, regardless of subsequent transfers. See additional details on our Terms of Purchase page. 

  • What is your cancellation/refund policy for Early Enrollment purchases?

    Here's our cancellation policy for Camp Galileo and Extended Care purchases made during our Early Enrollment period (all dates below refer to the calendar year of the camp enrollment in question):
    • Before January 31: Cancel for a full refund
    • Between February 1 and March 31: Cancel for a refund of all monies paid less a $25/session fee
    • Between April 1 and 46 days prior your first day of camp: Cancel for refund of all monies paid less 50% of your total purchase price
    • Within 45 days of your first day of camp*: No refunds or credits
    *Your "camp start date" refers to the first day of the earliest session you originally selected, regardless of subsequent transfers. See additional details on our Terms of Purchase page.

  • What is your transfer policy?

    You're welcome to transfer any camp session to a different week or location (space permitting) for no charge at any time up until 14 days before the start of that session.

  • How does Galileo handle communication when parents share custody?

    We will communicate with the Primary Account Holder listed on your camper’s account for all enrollment confirmations and session modifications. We will send relevant camper experience messages to any secondary parents or guardians the Primary Account Holder designates in their account. The Primary Account Holder is responsible for adding and updating these details. Parents and guardians are responsible for sharing information with one another as needed. Galileo is not able to mediate custody or parental disputes and will follow the direction of the Primary Account Holder for enrollment, authorized pick-ups, schedule changes and account decisions, unless a valid court order states otherwise.

  • Can my camper check themself out?

    Campers and CITs ages 12 and up may check themselves out at the end of the camp day with parent or guardian permission. The camper’s birthday must indicate that they are of eligible age in their state and a checkbox to select will appear on the camper information page indicating permission for self-checkout. This box must be checked in order for a camper to have permission to leave on their own. Campers under 12 must be checked out by an authorized adult.

Back up Care

  • How do I access my Galileo account as a back-up care customer?

    You should have a Galileo customer account already created for you using the email address associated with your back-up care request. If you can’t access that Galileo account, please reach out to our customer service team at [email protected] so they can reset your password.

  • What is included in my back-up care enrollment?

    All back-up care enrollments include access to both AM and PM Extended Care, providing full-day coverage from 8am to 6pm. However, your enrollment will only cover the specific hours selected in your back-up care reservation.

  • Can I transfer my back-up care enrollment to a different date or location?

    Back-up care enrollments cannot be transferred through your Galileo customer portal. You’ll need to request any changes you need through your back-up care provider.

  • I submitted a care request through my back-up care provider. How can I confirm my enrollment with Galileo?

    If your care request is accepted, your back-up care provider should send you a receipt to confirm the care. You should also receive an automatic enrollment confirmation email from Galileo. If you have not received both, contact our team at [email protected].

  • How do I use my back-up care benefits to enroll at Galileo?

    Submit a care request to your back-up care provider for your desired camp dates. Once they approve it, your provider will send us a confirmation, and we’ll enroll your camper. We’ll send you an enrollment confirmation and a reminder to complete your camper’s health information forms.

Group Enrollments & External

  • Can external or subsidy payments be refunded?

    Our standard cancellation policy applies to subsidy enrollments. We may be able to make an exception if a prior arrangement exists with the partnering organization. Contact us at [email protected] with specific questions.

  • Does Galileo accept external or subsidy payments for camp purchases?

    We do! Galileo partners with various organizations to facilitate camp payments for families. If you’d like to use an external subsidy or know of an organization you think we should partner with, email us at [email protected]. 

  • What is the cancellation policy for group enrollments?

    Group enrollments are subject to our standard cancellation policy, which you can review on our Terms of Purchase page.

  • Does Galileo accept group enrollments?

    Yes! To book a large group, contact us at [email protected]. Our customer service team will guide you through the steps of identifying a group contact, providing all the necessary details, confirming capacity, signing a contract and submitting payment.

Payments

  • Do you offer payment plan options?

    Yes. Families making purchases of $1,000 or more can use our Pay Over Time option to split their total into multiple interest-free payments. The number of payments available depends on when you enroll:
    • February or earlier: 4 monthly paymen
    • March: 3 monthly payment
    • April: 2 monthly payments
    Pay Over Time is available through April 30, and all plans must be paid in full by May 15. Payments are automatically charged based on the schedule provided during enrollment and included in your confirmation email.

  • When are automatic payments collected?

    Pay Over Time payments are automatically charged on the 15th of each month, with the final payment collected by May 15.

  • What happens if I don’t make my payments?

    If your total balance is not paid, we’ll cancel your enrollment, and our standard cancellation policy will apply. We’ll deduct any applicable cancellation fees from previously collected payments.

Scholarships

  • Does Galileo offer scholarships? What kind? How do I apply?

    We do!. Every year, we award thousands of weeks of scholarships. While we don’t offer full scholarships, our sliding-scale financial support is designed to make Galileo accessible to as many families as possible. Learn more about our Innovation for All program and find steps for how to apply on our Scholarships page.

  • What are scholarship rates and eligibility criteria?

    Anyone can apply for a Galileo scholarship!  We award scholarships on a sliding scale based on a family’s application, considering income and other factors that may affect their ability to pay full price. These awards provide a highly reduced rate per camper, per camp week.

  • What is included with a scholarship enrollment?

    Scholarship enrollments cover the regular camp day from 9am to 3pm, as well as Extended Care from 8–9am and 3–6pm, included at no extra cost. Extended Care options can be added to your enrollment at any time, assuming there’s still space available (but we recommend adding them when you first enroll). Each scholarship camper will be awarded up to six weeks of camp at the scholarship rate. Additional weeks may be offered upon request, depending on availability at your chosen location.

  • I have applied for a scholarship. How can I get in contact with Galileo about my application?

    You can direct any scholarship-related questions to our scholarship team at [email protected].

  • How long are scholarship applications open?

    We launch our scholarship application process at the same time as general camp enrollment. We leave applications open until our locations reach scholarship capacity. Awards are granted on a first-come, first-served basis, so we encourage families to apply early.

  • Can scholarships be combined with other discounts?

    Scholarships cannot be combined with any discounts or promotions, including our Early Bird discount.

  • Does Galileo offer full scholarships?

    While we do not offer full scholarships, our awards are offered on a sliding scale based on financial need, with discounts typically ranging from 20% to 75% off the standard camp price. Our scholarships are designed to provide financial assistance and reduce the cost of camp, making Galileo accessible to as many families as possible.

  • Will my scholarship award carry over to next summer, or will I need to reapply?

    Scholarships are valid only for the camp season in which they are awarded and cannot be carried over to future summers. Families must complete a new application each season they’d like to be considered for a scholarship.

  • I’ve already enrolled in the upcoming season. Can I still qualify for a scholarship?

    Scholarships cannot be applied to previously purchased camp sessions—all paid sessions are considered final and subject to our cancellation policy. However, you’re welcome to apply for a scholarship for additional sessions this season.

  • What documentation do I need to complete my scholarship application?

    Our scholarship application requires proof of income. We accept pay stubs, tax returns, W-2 forms, 1099 forms, TANF or SNAP benefit verification letters or letters from employers. Please make sure your form or letter is in one of the following formats: pdf, jpeg, png, doc, docx or jpg.

  • How long do I have to use my scholarship before it expires?

    Once we award your scholarship, you have three weeks to apply it to a camp enrollment before your award is reallocated.

Health & Safety

  • Do you have protocols in the event of an emergency, like a fire?

    Yes. Every campsite has an evacuation plan, and we train our staff for emergencies including earthquakes, fires and airborne exposures. In the event of an emergency, we will keep camp families updated via email or phone.

  • Do you have protocols for poor air quality or extreme weather?

    Yes. Staff monitor weather and AQI regularly. If unsafe, campers stay indoors, and activities are adjusted while maintaining fun and engagement. Galileo follows local education standards such as California Department of Education guidance.

  • What do you do for hot weather?

    We train our team on heat safety protocols, and adjust camp activities and routines as temperatures rise. We prioritize camper safety and comfort through: Hydration: We build frequent water breaks into the day, and make sure campers have easy access to their water bottles. Shade: We move outdoor activities to shaded areas whenever possible, using covered structures, trees and pop-up tents for cover. Monitoring and indoor breaks: Our staff closely monitors campers for signs of heat fatigue. If campers need a break from the heat, we bring them inside to cool down and rest.

  • Do you require parents or guardians to show an ID at check-out?

    Yes, anyone picking up a camper must be listed as an authorized pick-up and show an ID at check-out.

  • What is your hiring process? How are staff vetted?

    All Camp Galileo staff members complete applications, interviews, reference checks and criminal background checks. Our camp leaders go through an even more extensive screening process. We require multiple hours of staff training before camp begins and provide ongoing supervision and coaching throughout the summer.

  • What if my child gets hurt at camp?

    All management staff is first aid and CPR certified. In the case of a minor injury, we’ll call you or fill you in at check-out. In serious cases, we’ll call 911 and notify you immediately.

  • Is Galileo a nut-free camp? Is sharing food allowed?

    In the interest of keeping every child safe, Camp Galileo is nut-free, and we don’t allow campers to share food.

  • How do you handle serious allergies at camp?

    We ask you to provide allergy details during enrollment so our team can review them before camp. Our staffers are trained to recognize allergic reactions and administer EpiPens if needed. Please feel free to contact your Camp Director before camp begins to discuss any specific support or safety measures your child may need.

  • Can I reschedule camp if my child is sick?

    If your child gets sick before their camp session starts, you’re welcome to transfer to another week at no charge, as long as there’s space available. Unfortunately, we cannot provide refunds or transfers once the camp week is underway. 

  • How do I update pick-up or authorized contact information?

    Simply log in to your Galileo account, go to Child Information and make any changes you like to your authorized pick-up and emergency contacts lists. Each camper must have at least one emergency contact listed before their camp session starts.

  • How do you supervise campers?

    Our small-group format allows us to keep a close eye on every camper. We maintain a camper-to-staff ratio of 10:1 for our Nebulas (K–1st graders) and 12:1 for rising 2nd–8th graders. We never leave campers alone, and take attendance every 15 minutes and during all transitions.

Camper Aides

  • Can my camper attend camp with a 1:1 aide?

    Absolutely. We welcome camper aides and strongly encourage them when a child works with one at school. Campers attending with a one-on-one aide must enroll for camp by May 1. While your family will be responsible for arranging and supporting your child’s aide, we’ll provide guidance every step of the way. Please contact us at [email protected] to get the process started

  • Do you have a deadline for enrolling with a Camper Aide?

    Yes. Because we require aides to complete our background clearance and onboarding process, all campers attending with an aide must enroll and register their aide via email ([email protected]) by May 1.

  • What does the onboarding process look like for camper aides?

    Background clearance and onboarding requirements depend on how your camper’s aide is provided. Once you let us know, we can guide them through the appropriate process:

  • Aide provided through an approved agency or school district

    We will work with the agency or district to verify that your camper’s aide meets our clearance requirements before attending camp.

  • Independently hired, family-provided aide

    Aides hired independently need to complete Galileo’s required background clearance and onboarding process—which can take up to three weeks—before attending camp.

  • How can I check the status of my camper aide’s onboarding?

    We’ll be in touch throughout the onboarding process, or you can check in with our customer service team at [email protected] for an update at any time.

  • Is there a fee for bringing an aide to camp?

    We do not charge a fee for camper aides, but do require families to cover the cost of any required background checks or clearances.

  • I already work with an agency. Can they provide an aide for my camper?

    Yes! Just send us the agency’s details as early in the process as possible so we can start coordinating with them.

  • I already work with an aide. Can they attend camp with my camper?

    Your child’s personal aide is very welcome to attend camp, provided they complete our required background clearance and onboarding process beforehand.

  • Does Galileo supply aides for campers?

    We do not directly supply camper aides, but are happy to collaborate with your family to support your child’s needs. Contact us at [email protected] to get the ball rolling.

Galileo X

  • How do I drop off and pick up my camper?

    We’ll send a Guide to Camp email before camp starts with all the details you’ll need, including information about drop-off and pick-up.

  • How can a school or district partner with Galileo X?

    If your school or district is interested in working with us, simply fill out the contact form on our Partnerships page. Our team will reach out to explore opportunities.

  • I’m enrolled at a Galileo X site. When will I get more information?

    We’ll send a confirmation email once you’ve enrolled and a detailed camp guide one week before camp. If you haven’t received those emails, let us know at [email protected].

  • I’m registered at a Galileo X site. When will I receive more information?

    You’ll receive a confirmation email after enrollment and a detailed camp guide one week before camp. Contact [email protected] if you haven’t received these.

  • Is lunch provided at Galileo X sites?

    Yes, all Galileo X sites provide camper lunches, and some also include breakfast and snacks. We’ll let you know what’s provided at your site in your Guide to Camp email.

  • How do I enroll in a Galileo X summer camp?

    Enrollment at Galileo X only happens through school or district nomination. If you're interested in bringing us to your school, feel free to pass along details about Galileo X to a school representative.

School Auction & Fundraising

  • Does my school or organization have a fundraising code with Galileo?

    If your school or organization has a fundraising code with us, you likely would have received a flyer with that code. If you didn’t receive a code and want to see if one exists, email us at [email protected] before you complete your purchase.

  • Can auction/fundraising codes be applied retroactively to my camp purchase?

    Unfortunately, we cannot retroactively apply a fundraising code to a completed purchase. You’re welcome to use the code for an additional week of camp this summer, or you can cancel your sessions and re-enroll with the code. Note that our standard cancellation policy will apply and re-enrollment is subject to space availability.

  • Can I use an auction code from last season for camp this season?

    To maintain fairness and consistency, auction codes can only be applied to purchases for the season in which they're created and cannot be extended to future seasons.

  • How do I submit a donation request for my school or organization?

    Thanks for reaching out! To request a donation, start by completing the donation request form on our Auctions and Fundraising page. Our team will review your request and get back to you ASAP.

  • Does Galileo donate to auctions or support other fundraising opportunities?

    Yes! Galileo supports local PTAs, PTOs, booster clubs and nonprofit organizations through our Auction Donations and Fundraising Program. Schools and organizations can request an in-kind donation (a week of camp) and receive a unique fundraising code that provides a $50 discount for families and a $50 donation back to your organization for each enrollment.

Early Enrollment

  • How do I schedule my Early Enrollment weeks?

    If you purchased camp during Early Enrollment, you should have received a unique redemption code for each week purchased. When we open Priority Enrollment in December, we’ll send you a reminder to select your camp dates and location using those codes.

  • What is the cancellation policy for Early Enrollment purchases?

    You can review our full Early Enrollment cancellation policy on our Terms of Purchase page.

  • Can I roll over my Early Enrollment sessions to a future summer?

  • What if the camp site hasn't been confirmed in my preferred city?

    Some Camp Galileo sites are announced later than others while we finalize agreements with our host schools and facilities.
    If the specific site for your preferred city hasn't been confirmed by January 31, don't worry. You can wait until the site is announced before deciding whether to redeem your Early Enrollment sessions for that location or choose a different Camp Galileo location that works best for your family.
    Early Enrollment is offered in communities where we plan to hold camp during the upcoming summer. If Galileo ultimately does not offer a camp location within 15 miles of the community you selected, you may transfer your Early Enrollment sessions to another convenient Camp Galileo location at no additional cost or request a full refund to your original method of payment.

  • What if my preferred location isn't available yet?

    Some camp locations may not be available during the Early Enrollment presale because they are still being finalized.
    If your preferred location isn't listed yet, you can still purchase Early Enrollment sessions and redeem them for your preferred location, dates, and weeks once enrollment opens in December, provided that location is offered for the upcoming summer and space is available. If the location is not available once enrollment opens, you can refund your Early Enrollment weeks.

  • How many sessions should I purchase?

    We recommend purchasing the number of camp weeks you expect your family to attend during the upcoming summer. Most Camp Galileo locations offer approximately 6 weeks of camp each summer, though some locations may offer 5 or 7 weeks, so keep that in mind when deciding how many sessions to purchase.
    If you have multiple campers, consider purchasing enough sessions for all campers in your family. 
    If your plans change (or, if your preferred location operates for fewer weeks than expected), you can request a full refund for any unused Early Enrollment sessions, provided the request is made by January 31.

  • What is the benefit of Early Enrollment and how is it different from Early Bird?

    Early Enrollment is an exclusive presale that gives families the earliest opportunity to purchase camp at our lowest available price before enrollment opens to the public.
    Unlike Early Bird, which takes place after camp enrollment opens, Early Enrollment allows families to purchase sessions in advance and then select their preferred camp locations, dates, and weeks when enrollment opens in December.

  • What exactly am I buying?

    You’re pre-purchasing camp weeks during an exclusive Early Enrollment period at our lowest price for summer 2027 and access other benefits like a multi-child discount ($25 off after your first week purchased. This can be applied to multiple siblings, unlike during the regular season when the $25 discount only applies to additional weeks for one camper).    When enrollment opens in December 2026, you’ll use your unique Early Enrollment code(s) to book specific camp locations, sessions and dates.  

  • When do I choose my sessions?

    After you purchase your Early Enrollment sessions, you’ll receive a confirmation email with unique code(s) that you’ll use to book your specific camp locations, sessions and dates starting in December 2026.

  • What if my plans change?

    You may cancel your Early Enrollment purchase for a full refund through January 31.
    Beginning February 1, standard Terms of Purchase  and cancellation policies apply based on the date of your cancellation, regardless of whether you have redeemed your Early Enrollment codes.

  • Does my Galileo credit apply?

    Yes, you may apply your camp credit toward your Early Enrollment purchase.

  • How do I select my camp location?

    When 2027 camp enrollment officially opens in December you’ll be able to select your specific camp locations.

  • How does Pay Over Time work?

    Families spending $1,000+ can divide their purchase into four interest-free installments.

Technical Support

  • How do I enroll?

    Log in to your Galileo customer portal, or create an account if you’re new to Galileo. Scroll to Child Information, and click ”+ Add Camp” under your camper’s name. Follow the prompts to complete your enrollment.

  • How do I add an authorized pick-up for my camper?

    Log in to your account, select “Camper Information” under your camper’s name, scroll to the Emergency Contacts & Pick Up Authorization section, and select “Add More Contacts.” Enter new details and save your request.

  • Where can I find my receipt for the current season?

    Log in to your Galileo account. At the top of the page, select “Print Receipt.” Once you’ve jumped to the bottom of the page, click “Print Receipt” again to download or print.

  • How do I reset my password?

    Click “ Forgot Password?” on the log in page, enter your email address and click “Next.” You’ll receive an email with a temporary password you can use to log in and update your credentials.

  • What is your tax ID number?

    Our tax ID is 71-0869453. Our mailing address is 548 Market Street, PMB 38374, San Francisco, CA 94104.

Careers & General Employment

  • Do you have any open positions?

    See for yourself! You can view all of our open summer and year-round positions on our Jobs page.

  • What is the age requirement for staffers?

    Most Galileo roles—both summer and year-round—require staff to be 18 or older. The exception is our Summer Intern position, which is open to individuals who will be 16 by May 1 of the year camp starts. Some states may also require a work permit.

  • Do Galileo staffers receive free camp for their kids?

    Yes, many positions include free or discounted camp weeks. You can find specific benefits in each job listing.

  • Are your programs accessible for all staff and campers?

    Galileo is dedicated to creating inclusive, diverse and supportive environments. We’ll partner closely with you to understand your needs, explore available options and determine what’s possible as a reasonable accommodation.

  • I am an international candidate. Am I eligible to work at Galileo?

    Yes, if you already have valid U.S. work authorization. Unfortunately, Galileo is unable to sponsor visas.

Summer Camp Staff

  • How do I apply for a Summer Staff Position?

    Visit the Summer Staff section of our Jobs page for details and open roles.

  • What are the steps of the Summer Staff hiring process?

    1. Apply online
    2. Meet with our hiring team for a 1:1 virtual interview
    3. If it’s a match, you’ll receive an offer!

  • What happens after I apply?

    You’ll receive updates by email (and text, too). If you don’t hear from us within five business days, check your spam folder.

  • I already applied and was hired. What’s next?

    Congratulations! Your next step is to sign your offer letter (sent via email—be sure to check your spam folder). After that, our team will follow up with onboarding tasks and training details as we get closer to camp.

  • If a job is listed on your website, is it still available?

    Most likely, yes. We keep roles posted until we complete the hiring process.  Check out current openings on our Jobs page.

  • I’m only available part-time or for a short period. Should I still apply?

    Yes! We offer flexible roles, including part-time and substitute positions across multiple locations. Please note that we give applicants with 4-8 weeks of availability priority for core positions.

  • What position or location should I apply for?

    Apply for the position and area that seems to fit you best. Our team will help you make the perfect match during our hiring process.

  • I’m not quite 16. Can I apply to be a summer intern?

    To apply for a Summer Intern position, you have to be 16 years old by May 1 of the year camp starts. Depending on the state, you may also need a work permit.

  • Is housing provided for Summer Camp Staff?

    As Galileo is a day camp program, we do not provide housing for staff.

  • Do staffers get a discount for enrolling their kids?

    Yes! Summer staff receive one free week of camp (including Extended Care) and 50% off additional weeks for their kids.

Camp Directors

  • What are the steps of the Camp Director hiring process?

    1. Apply online
    2. Complete a screening with our hiring team
    3. Interview with our regional leadership team
    4. If it’s a match, we’ll send you an offer!

  • I’m a former Galileo staff member and want to be a Camp Director. Should I apply?

    Absolutely! If you’re interested, apply early so we can talk through the role and explore opportunities. We’re always excited to see returning staff grow into leadership positions.

  • Do Camp Directors get a discount for enrolling their kids?

    Current Camp Directors receive four free weeks of camp (including Extended Care) OR may gift two free weeks.

  • Which locations are seeking Camp Directors?

    Each region typically has openings every year. You can indicate your location preferences when you apply and discuss options during your interview.  Check out current openings on our Jobs page.

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Thank you for your interest in partnering with Galileo. We’re excited to collaborate with you to customize an enriching program to meet your expanded learning needs.