FAQs

Given the nature of our programs, Galileo incurs substantial non-recoverable costs and expenses in planning, preparing and pre-paying for camps.

From April 1 until 46 days prior to your first camp date, you may cancel for a refund of all monies paid toward camp and extended care fees to your original payment method, less a cancellation fee of 50% of your total purchase price.

Within 45 days of your first camp date, no refunds or credits will be given.

For purposes of this cancellation policy, “first camp date” refers to the first day of the earliest session in which you originally enrolled, regardless of any subsequent transfers.

You may transfer to a different session or location at any time, up until fourteen (14) days before the start of the registered camp session at no charge, subject to availability.

You may visit our transfer and cancellation policy by visiting our Terms of Purchase

To make a transfer within the transfer guidelines, just log into your Customer Portal and select Transfer, next to the session you intend to change. You may be asked to pay any difference if the new session you’re choosing costs more than your original. The good news, If your new session costs less, we’ll credit the difference to your Galileo account.

Please note, if you have selected to transfer to a session that is waitlisted, we’ll credit your account the original amount paid and your credit will be available for any current or next season booking. You will not be officially registered for the waitlist session unless you receive and respond to an email notifying you that your camper has made it off the waitlist.

If the camp week you want to enroll in or transfer to is already full, you can join the waitlist for that session online. It’s free to join a waitlist, and there is no obligation to enroll if a spot becomes available.

If a space opens up and you’re next on the list, we’ll send an email letting you know. You’ll have  three business days to enroll in that session. If you don’t enroll during that time, we’ll offer the spot to the next family on the list.

The enrollment deadline is 11:59pm PST the Thursday before the beginning of a session, pending availability. But please note that camps do fill up quickly, so enrolling earlier is better to ensure your spot.