Frequently Asked Questions
General
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What is the difference in cost between a 4-day week and a 5-day week?
Our 4-day weeks are reduced in price by $70 compared to full, 5-day weeks of camp. Due to the significant non-recoverable expenses we incur when planning, preparing and pre-paying for camps, the difference in price is due to more than just the missed day of camp. We will still be providing our campers with the same quality projects and supplies as a full 5-day week; however the projects will be adjusted to be completed within a 4-day week time frame. -
What discounts do you offer?
We offer a number of different discounts and promotions throughout the season, like our Early Enrollment period, and Early Bird discount. Our ongoing discounts include the multi-session discount, which offers you $25 off each week purchased after the first. You can also utilize our Refer-A-Friend program; once you are enrolled, we will give you a unique referral code that can be shared with friends. When your friends or family enroll using your code, theyโll receive $50 off their purchase, and you will receive $50 in Galileo account credit that can be used for the 2025 or 2026 seasons. -
What happens if Iโm on a waitlist and a spot opens up?
If a space opens up and youโre next on the list, weโll send an email letting you know. Youโll have three business days to enroll in that session. If you donโt enroll during that time, weโll offer the spot to the next family on the list. -
What happens if the week of camp I want to enroll in is full?
If the camp week you want to enroll in or transfer to is already full, you can join the waitlist for that session online. Itโs free to join a waitlist, and there is no obligation to enroll if a spot becomes available. -
Is there a deadline to enroll in camp?
The enrollment deadline is 11:59pm PST the Thursday before the beginning of a session, pending availability. But please note that camps do fill up quickly, so enrolling earlier is better to ensure your spot. -
How do I cancel a session?
You may visit our transfer and cancellation policy by visiting our Terms of Purchase. If you would like to proceed with your cancellation request, please log into your Customer Portal. To make changes to an existing reservation, scroll down to My Reservations and select Cancel. -
How do I transfer a session?
To make a transfer within the transfer guidelines, just log into your Customer Portal and select Transfer, next to the session you intend to change. You may be asked to pay any difference if the new session youโre choosing costs more than your original. Good news: if your new session costs less, weโll credit the difference to your Galileo account. Please note, if you have selected to transfer to a session that is waitlisted, weโll credit your account the original amount paid and your credit will be available for any current or next season booking. You will not be officially registered for the waitlisted session unless you receive and respond to an email notifying you that your camper has made it off the waitlist. -
Do you offer Extended Care?
Yes, we offer Extended Care daily! Morning care is available from 8 AM to 9 AM for $40 per week, and afternoon care from 3 PM to 6 PM for $80 per week. Bundle both for a discounted total of $100 per week. We recommend adding Extended Care at the time of enrollment to guarantee your spot. -
What ages can go to camp?
Camp Galileo is available for rising kindergarteners through rising 8th graders. At select locations, we also offer a Counselor in Training (CIT) program for rising 8th-10th graders, with 8th graders having the option to choose between Camp Galileo and the CIT program where available. We follow local school age guidelines, starting with campers entering kindergarten in the fall of the upcoming school year. Please note that we are unable to accept TK or Pre-K students. -
What are the hours of camp?
All camps run from 9am-3pm Monday through Friday. We offer optional extended care hours from 8am - 9am and from 3pm - 6pm. We are closed on Juneteenth (June 19th) and Independence Day (July 4th). Some camps may not run the week of the 4th of July. Please check your locationโs page for details. -
How much does camp cost?
Camp Galileo pricing varies by location and program. Please note that for our youngest campers, the Nebulas (rising kindergarteners through 1st grade), we provide a higher staff-to-camper ratio. As a result, their session price includes an additional $20, which is reflected in the listed price. For our Meteors (rising 6thโ8th graders), there is a $100 materials fee for the Go-Kart project weeks. To find the specific price for the camp you're interested in, please use our Camp Finder to select your preferred location and view detailed pricing information.
Camps
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Can I pick my camper up early or drop them off late?
Camp Galileo does not recommend late drop-off, early pick-ups, and /or midday outings. Campers are often engaging deeply in activities and projects throughout the day, so midday pickups and drop-offs can be disruptive for our campers. Weโd also like to note that our curriculum is designed to run over the course of five days, and many of our activities span more than one day, so your camper may miss integral parts of the camp day and not get to finish every project. However, if you would like to coordinate a late drop-off or early pick-up, please contact your Camp Director. You can find your Camp Locationโs contact information on your locationโs webpage or in your Camp Guide! -
What should my camper bring for Water Day on Thursdays?
Campers should show up with bathing suits under their clothes, closed-toe shoes (water shoes are a great option), a towel and sunscreen. -
What should my camper wear/bring to camp?
Wear casual clothing that can get dirty and comfortable shoes for indoor and outdoor activities. Bring a nut-free snack and lunch and a water bottle (plus a second snack for afternoon extended care, if needed). Arrive with sunscreen already applied and bring a hat and additional sunscreen. -
Is there anything I need to do between enrolling and showing up on the first day?
Yes. Log into your account HERE and review your enrollment details. Check your camperโs emergency contacts and t-shirt size, and confirm that youโve signed up for extended care if you need it. Make sure the camper health information form is fully completed with the necessary details. If you see discrepancies or have questions, please contact our customer service team at [email protected]. -
What should I expect on the first day of camp?
The first day of camp will be full of excitement, anticipation, new friends, and fun! Trust that our seasoned staff are experts at making this transition smoothโyour camper will be relaxed and having a blast in no time. Before you arrive, here are some quick tips to prepare: Bring: Comfy clothes, sneakers, a water bottle, and a nut-free snack and lunch. Anticipate: Meeting your Camp Director, verifying safety info, and sending your kid through the fun machine to start the day. There will be music, dancing and a lot of joy. Ask: All the questions! We want you to feel confident and excited about choosing Galileo. No question is too small for our camp or customer service teams. Trust: Your Camp Director, our staff, and your gut! You know your child best, so the more we know about how to set them up for success, the better. The Camper Information form HERE gives us integral insights into making sure your child has the best week ever. -
How are campers grouped at camp?
At Camp Galileo, we group campers by grade into four age groups:- Rising K - 1st (Nebulas)
- Rising 2nd - 3rd (Stars)
- Rising 4th - 5th (Supernovas)
- Rising 6th - 8th (Meteors)
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Can my camper join their sibling/friend in an older/younger age group?
We carefully craft our curriculum to provide the perfect amount of challenge and fun for kids at every level. Therefore, we cannot group differently aged campers together. -
Can my camper be grouped with friends at camp?
We do our best to group campers together with at least one friend, as long as they are in the same grade range. To make a friend request for your camper, log in to your account and fill out the request in the Child Information section For campers attending without a friend, no need to worry! Our small group format and highly trained staff are dedicated to fostering new friendships and creating a welcoming environment where every camper feels safe and included. If you do plan to share your summer with friends, donโt forget about our Refer a Friend program -
Does Galileo provide lunch?
Lunch is not provided. All campers are required to bring a nut-free snack and packed lunch from home. We also recommend that you pack a refillable water bottle for your camper. -
How do you balance fun and learning at camp?
We've been perfecting our signature mix of eye-opening learning and mind-blowing fun for over 20 years. Our approach isnโt to balance learning and fun, rather we aim to make learning fun. Every day our engaging and enthusiastic instructors support campers to create exciting hands-on projects that explore art & engineering concepts and teach lasting innovation skills. Galileo campers also spend big chunks of their day outsideโplaying games, taking on team-building challenges and participating in silly camp traditions from songs and team cheers to dress up days and, everyoneโs favorite, water day. Learn more about what your camperโs day will look like at Galileo, please visit our Weekly Schedule page.
Locations
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There are no locations in my area. Will Galileo have a site near me in the future?
We appreciate your interest in Camp Galileo! While we donโt have a site in your desired area for the 2025 season, we are always in the process of expanding our program to serve new communities! If you are interested in having a Galileo Camp in your area, or have connections to any schools or sites that would be interested in hosting camp, please get in touch with us at [email protected]. -
My child left an item at camp. Do you have a lost and found?
Each camp location has a lost and found. Your Camp Director will be able to help you locate lost items during camp hours. NOTE: Any non-medical items left after the last day of camp will be donated. Please ensure that your camper has all of their belongings before leaving camp. -
How do I get in touch with my Camp Director?
Our Camp Directors begin working full-time in June and are checking email and answering voicemails for specific family inquiries one week before the first day of camp for their location. You can find their contact information in your guide to camp on the location page for your site. Until then, our Customer Service team is happy to answer any questions. You can contact our Customer Service team by clicking the Contact Us link on our website. -
What if my preferred location is listed as TBD?
If a location is listed as TBD, it means we are confident that we will have a camp in that community, but are still confirming the specific location. As soon as we have finalized our site plans, our website will be updated! -
Which camp location is closest to me?
We have camps throughout the United States, with locations in California, Washington, Colorado, & Illinois. Use our Camp Finder to find a camp near you.
Policies
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Can I transfer my sessions to my camperโs sibling?
You may transfer your childโs session at any time up to 14 days before the start of camp, however, sessions are not transferable to other campers. -
What is your attendance policy? What happens if my child needs to miss a day of camp?
Absences happen, and our staff is prepared to keep your child up to date with their projects and other camp events. We do not offer refunds for missed days. -
Do you have camper management and behavior policies and expectations?
Yes. Galileo Learning works to create a positive learning and camp environment for all campers and staff through positive behavior management methods. Campers are required to safely participate in camp and are oriented on their first day to safety and behavior norms and expectations. Galileo reserves the right to remove campers from the program for any of the following behaviors and actions, as well as unforeseen actions that put the safety of the camp community at risk:- Hitting, shoving, pushing, biting, kicking campers or staff
- Sexually touching campers or staff
- Threatening physical aggression toward campers or staff
- Making derogatory remarks related to race, sexual orientation, religion or other forms of discrimination toward campers or staff
- Bringing a weapon to camp or threat of bringing a weapon to camp
- Repeated and targeted verbal aggression toward campers or staff
- Bringing drugs, alcohol, or other banned substances for minors to camp
- Being unable to follow staff instructions such that there are safety concerns (e.g. unable to stay with group, cannot handle supplies safely)
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Can my camper attend partial days/weeks?
Our camp is designed to unfold across the full enrollment week. We recommend that campers stay for the full camp experience. We do not pro rate for missed hours or days of camp. -
Do you sell half-day options for camp?
We currently offer only full-day (9am - 3pm) programming for all grade levels. -
What is your cancellation policy?
You can review our Transfer & Cancellation policy in our Terms of Purchase page. -
What is your transfer policy?
You can review our Transfer & Cancellation policy in our Terms of Purchase page. You may transfer to a different session or location at any time, up until fourteen (14) days before the start of the enrolled camp session at no charge, subject to availability. Sessions are not transferable to other campers.
Back up Care
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How do I access my Galileo Account as a backup care customer?
All backup care customers have Galileo Customer Accounts created for them using the email address associated with their backup care request. If you are unable to access your Galileo account, please reach out to the Customer Service Team at [email protected] so they can reset your password to allow you to login.ย -
What is included in my backup care registration?
All backup care registrations include access to both AM and PM care, providing full-day availability from 8 AM to 6 PM. However, your enrollment will only cover the specific hours selected in your backup care reservation. -
Can I transfer my backup care registration to a different date or location?
No, backup care registrations cannot be transferred through the Customer Portal. Any changes to a reservation (with the exception of adding or removing Extended Care) needs to be processed through your backup care provider. If you would like to transfer your registration to a different date or location, you will need to contact your backup care provider to make those changes to your reservation. -
I submitted a care request through my backup care provider. How can I confirm my registration with Galileo?
If your care request has been accepted, your backup care provider should have sent you a receipt to confirm the care. You should have also received an automatic email from Galileo with a registration confirmation. If you have not received a receipt from both your backup care provider and Galileo, you can contact our customer service team at [email protected] to get more information about the status of your reservation. -
How do I utilize my backup care benefits to enroll my child(ren) with Galileo?
- - First, you will submit a care request to your backup care provider for your desired camp dates. We will confirm or deny the request based on the availability at your desired location.ย
- - Once the request is approved, your backup care provider will send over a receipt of the confirmed care, from which our team will enroll your camper(s).ย Once the registration is complete, you will receive an automatic email with registration confirmation to the email associated with your account.
- - After that, you will need to complete the Camper Health Information Forms for any campers attending this summer.
Group Enrollments & External
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Can external or subsidy payments be refunded?
We aim to ensure fairness for all camper families by applying our standard cancellation policy to subsidy enrollments. In certain cases, exceptions may be made if prior arrangements have been established with the partnering organization. For any specific questions or circumstances, we encourage you to contact us directly at [email protected]. -
Does Galileo accept external or subsidy payments for camp purchases?
Yes! Galileo partners with various organizations to facilitate camp payments for families. If you would like to explore using your external subsidy, please reach out to us at [email protected]. We will do our best to work with all partners to assist in providing Camp Galileo to all families. We are always open to partnering with new organizations you would like to use to pay for camp. If you are interested in paying through an external organization or subsidy that we are not currently partnered with, please reach out to our Customer Service Team at [email protected] and a team member will assist you further. -
What is the cancellation policy for group enrollments?
Group enrollments are subject to our standard cancellation policy, which can be reviewed in our Terms of Purchase page. -
Does Galileo accept group enrollments?
Yes! Galileo now offers enrollment options for large groups. If you're interested, here's how the process works:- Contact our Customer Service team at [email protected] to get started.
- Identify a group booking point of contact.
- Gather your groupโs enrollment details, including the number of campers.
- Galileo will confirm availability and capacity.
- Complete the group booking contract and designate a responsible chaperone/emergency contact for the group.
- Submit payment to secure your groupโs enrollment.
Scholarships
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Can scholarships be combined with other discounts?
Scholarships cannot be combined with any discounts and promotions, such as our Early Bird discount. -
How long are scholarship applications open?
We aim to have our Scholarship Program up and running by the end of February; applications will close around July 20th. -
I have applied for a scholarship. How can I get in contact with Galileo about my application?
Families can direct any scholarship related inquiries to our Scholarship team at [email protected]. -
What are scholarship rates and eligibility criteria? Does Galileo offer full scholarships?
Anyone can apply for a Galileo Scholarship! While we do not offer full scholarships, our program is designed to provide financial aid and significantly reduce the cost of camp to make Galileo more accessible. Scholarship awards are based on a familyโs application, considering income and other factors that may affect their ability to pay full price. These awards provide a highly reduced rate for camp per week, per camper. -
What is included with a scholarship enrollment?
Scholarship enrollments cover the regular camp session from 9 AM to 3 PM, as well as Extended Care from 8-9 AM and 3-6 PM, all included at the awarded scholarship amount and at no extra cost. These options can be added to the registration at any time, subject to availability; however, it is recommended to add them at the time of initial booking. Each scholarship camper will be awarded up to 6 weeks of camp at the scholarship rate. Additional weeks may be offered upon request, depending on availability at their chosen location. -
Does Galileo offer scholarships? How do I apply?
Yes. Every year, we award thousands of weeks of sliding scale scholarships. Learn more about the program and when to apply by visiting our Scholarships page.
Health & Safety
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Do you have protocols in the event of an emergency, like a fire?
We have evacuation plans at each of our sites and camp staff is trained on what to do in the event of almost any emergency, including earthquakes, fires, airborne exposures, and much more. -
Do you have protocols in event of poor air quality index days or other weather-related challenges like extreme heat?
Yes. Our staff reviews weather and air quality regularly to determine the safety of campers and staff outside. In the event of elevated AQI readings, elevated heat index readings, or other severe weather events that trigger indoor advisories, our campers and staff stay indoors and we modify our activities so that campers still have memorable, magical experiences. Galileo follows local education standards similar to the California Department of Education guidance. -
Do you require parents/guardians to show an ID at check-out?
Yes, anyone who is picking up your child from camp must bring their ID and be listed on your childโs account as an authorized pick-up. -
What is your hiring process? How are staff members vetted?
Our staff goes through a rigorous interview process that includes an application, in-person interview, reference check, and criminal background check; leadership team members attend additional one-on-one interviews. Those that meet our standard of excellence are invited to join the Galileo team. Once hired, all staff receive several hours of online training plus two full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director. You can learn more about Galileoโs staff, including selection and training in our Careers page. -
What if my child gets hurt at camp?
We do everything we can to keep your campers safe and weโre prepared to support them in the event of an injury. All of our on-site camp management staff are first aid and CPR certified. We notify parents of minor injuries (like scraped knees) during the check-out process every day. In the event of a more serious injury, we will call 911 if needed, and notify the parents or guardians immediately. -
Is Galileo a nut-free camp? Is sharing food allowed at camp?
Camper safety is our top priority. Due to potential allergen risks, we do not allow campers to share food. All of our camp programs are nut-free. Campers are instructed not to bring any food containing nuts with them, nor do we provide or stock any products that contain nuts. Furthermore, most of our camp locations are run at school sites that are also nut-free campuses. Our staff members are trained in how to recognize the signs of anaphylactic shock and to administer an EpiPen if needed. EpiPens brought to camp will remain with the camper and supervising staff members at all times. -
How do you handle serious allergies at camp?
We take allergies very seriously. As part of the enrollment process, youโll complete a detailed Camper Information form and communicate any information we should know about your camperโs allergies. The staff at your camp location reviews this information before your camperโs first day of camp. Before camp begins, we welcome you to proactively contact your Camp Director to talk through any concerns or specific information you may wish to share about your camper, and how our staff can help them be successful at camp. You will receive the Guide to Camp in early June, which includes contact information for your Camp Director. -
Can I reschedule camp if my child is sick?
If canceling for illness before your session begins, you will be offered a free transfer to another available week in the current season. If you choose to decline this offer, the standard cancellation policies apply. If canceling for illness mid-week, no transfers or refunds will be offered. -
How do I let the camp know about a change in pick-up schedule or authorized pick-ups?
You can add authorized pick-ups/emergency contacts to your camper's profile by logging into your account portal HERE, scrolling to Child Information, and selecting Camper Information. NOTE: Campers MUST have an authorized emergency contact on file in order to participate. If this information is incomplete upon arrival on the first day of camp, you will be required to update your camperโs profile before leaving them at camp. -
How do you supervise campers?
We pride ourselves on a small group format where staff can work closely with campers and provide the personalized encouragement and support they need. During class time, we maintain a camper-to-staff ratio of 12:1 for 2nd-8th grade and 10:1 for K-1. Camp Galileo campers are never aloneโeven trips to the restroom happen with a buddy or in a groupโand our staff is trained to take attendance every 15 minutes and during every transition.
Camper Aides
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How can I check the status of my camper aideโs onboarding process?
To check on the status of your camper aideโs onboarding, please reach out to our Customer Service Team at [email protected]. -
What does the onboarding process look like for camper aides? How long does it take for my camper aide to be cleared?
Once the initial form indicating your camper will attend with an aide has been completed, we will reach out to your aide via email to confirm the approval and to begin the clearance and Galileo onboarding processes. Camper aides will need to obtain a Live Scan background check (and in California, a TB clearance test) in order to be approved to attend camp. Families are expected to cover the cost of the background check. Please note that background checks can take up to two weeks to clear. Once all test results and checks are in and verified, they will be approved to attend Galileo with your camper! -
Is there a fee for bringing an aide to camp?
Galileo does NOT charge a fee to bring an aide to camp. We will provide the aide with a Camp Galileo staff shirt and nametag and help onboard them into the program. California requires any business that provides services to minors to have all administrators, employees, and regular volunteers complete a one-time Live Scan background check. The family or aide will need to cover this cost. -
I already work with an agency. Can they provide an aide for my camper?
Yes! To begin the process, please provide the information of your aide/agency as soon as possible. -
I already work with an aide. Can they attend with my camper?
Absolutely! The aide will need to complete the necessary steps, and we would be delighted to welcome them at camp. Please provide the information for your aide as soon as possible -
Does Galileo supply aides for campers?
We don't directly supply aides for our campers, but we have a list of approved agencies to help you find the right person. Please note, all aides will be required to complete the Galileo Live Scan process using the link provided. We are unable to accept verbal confirmation from agencies. -
Can my child attend camp with a 1:1 aide?
We are pleased to inform you that we welcome camper aides, provided that they go through our onboarding process prior to the start of camp. NOTE: This process can take up to two weeks and needs to be completed before the start of your camp week. While our camps arenโt specifically designed to accommodate campers with special needs, many kids with a wide range of needs have had great experiences with us over the years. If your child has a 1:1 aide at school, it is likely that given the nature of Galileo's programming, which is delivered "classroom style," your child would benefit from the same level of support. Campers who require an aide must be able to care for themselves during any breaks taken by the aide, as Galileo staff are unable to provide one-on-one care during the camp day. Given the nature of our programming and our staffing structure, Galileo is not able to provide 1:1 support or act as the primary aides for any individual camper. If your child requires the assistance of an aide at camp, it is the responsibility of the family to complete the Camper Aide process. Please feel free to contact our customer service team at [email protected] for more information about whether our camp would be a good fit for your child.
Galileo X
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How do I pick up and drop off my camper?
Keep an eye out for the "Guide To Camp" email and text that you will receive prior to the first day of camp with these details. -
How can a school or district partner with Galileo X?
Schools and districts interested in partnering with Galileo X can express interest by filling out the contact form in our Partnerships page - click the Contact Us button at the top of the page. A member of the Galileo X team will reach out to discuss our partnership offerings and how we could partner with your district or organization. -
Iโm registered at a Galileo X site. When will I receive additional information regarding my enrollment?
You should receive a confirmation email for your registration upon completing the initial enrollment. You will also receive camp guides about one week prior to the start of the registered camp date. These guides will provide site specific information (including Camp Director contact info, pick-up and drop-off instructions, etc.) and what campers can expect for their time at camp. If you have not received the registration confirmation or camp guides, please reach out to our Customer Service Team at [email protected]. -
Is lunch provided at Galileo X sites?
Yes! Lunch is provided at Galileo X sites. Some sites also provide breakfast and snacks. -
How do I enroll in a Galileo X summer camp?
Families must be nominated by their school district in order to enroll at a Galileo X site.
Careers
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Do Galileo staffers receive free camp for their kids? What kind of perks are offered to Galileo staff members?
Depending on the position you have been hired for, Galileo staffers are offered a variety of staff perks, including discounted camp rates for their children. To find the perks for your specific position, you can check out our Careers page or the details of the specific job description! -
What is the age requirement for staffers at Camp Galileo?
Our paid summer positions require that the applicant be 16 years old or older before the start of June. For more information about jobs at Galileo, you can access our website. -
Do you have any open positions?
You can check out all of our open summer and year round positions on our Job Postings page.
School Auction & Fundraising
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Does my school or organization have a fundraising code with Galileo?
If your school or organization has a fundraising code with Galileo, they should have provided your community with the code via a flyer. If you did not receive any information about a fundraising code from your organization and would like for us to double check, please reach out to our Customer Service Team at [email protected] BEFORE you complete your purchase to ensure the code is used if it exists. -
Can auction/fundraising codes be applied retroactively to my camp purchase?
No. We are not able to retroactively add a discount to a purchase. Customers may use the code for an additional week of camp this summer, or may cancel the sessions and re-enroll with the discount; if you choose to do this, regular cancellation fees will apply. Please note if the session is already full when you cancel/re-enroll, you will lose the initial spot and be placed on our waitlist upon re-enrollment. -
Can a 2025 auction code be used for the 2026 season?
No. Auction codes are intended to be used for the season in which they are created. To maintain fairness and consistency for all of our customers, we are not able to extend these codes to future seasons. -
How do I submit a donation request for my school or organization?
Thank you for reaching out and including us in your schoolโs/organizationโs fundraising efforts. At Galileo, we strive to be an active member of the communities in which we operate our summer camps and look forward to partnering with schools and other community organizations. To start the process please complete this form, our Community Engagement team will review your request and get back to you as soon as possible. -
Does Galileo offer auction donations or support other fundraising opportunities?
Galileo has a long standing tradition of being actively involved in the communities we serve. Over the years, we have sponsored school PTAs and PTOs, booster clubs, sports teams and other community non-profit organizations looking to fundraise through various efforts including providing auction items and partnering on bigger fundraising efforts. Over the last three years, we formalized our efforts under our Auction Donations and Fundraising Program. Auction Donations: Schools and organizations that serve Galileo communities and families in our off season can submit a request for an in-kind donation to their auction or fundraising event. Qualified schools and community organizations that apply to this program will receive BOTH an auction certificate good for a week of camp with a unique code to be used by the winner of the auction item and a fundraising code that can be used to extend your fundraising opportunities beyond the auction. Fundraising Program: Our fundraising program is an opportunity for schools and organizations to partner with us more closely by providing a $50 off per week discount to every family in your community that signs up for summer camp at Galileo using your organizationโs unique fundraising code AND a matching $50 donation to your school or organization for every family that enrolls.
Early Enrollment
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What is the cancellation policy for Early Enrollment purchases?
Our cancellation policy for Early Enrollment purchases is as follows:-
- - Prior to January 31, you may cancel for a full refund of all monies paid.
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- - From February 1st - March 31st, you may cancel for a refund of all monies paid, less a $25 fee per session canceled.
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- - From April 1 until 46 days prior to first camp start date, you may cancel for a refund of all monies paid less 50% of total purchase price
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- - Within 45 days of the first registered camp start date, you will not receive any credits or refunds for cancellations made.
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How do I redeem my Early Enrollment weeks?
If you purchased camp during our Early Enrollment period, you will have been issued a code for each week of camp. When locations and dates have been confirmed and the Standard Enrollment period is open, please add the sessions to your cart, and apply your Early Enrollment code(s).
Technical Support
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How do I enroll?
Please follow these steps to enroll:-
- - Log in to your Galileo Customer Portal.
- - Scroll down past your cart balance.
- - Look for the section labeled "Child Information."
- - Under that section, you will see a box labeled with your camper's name.
- - Click on the "+ Add Camp" option.
- - Follow the prompts to complete the enrollment process.
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How do I add an authorized pick-up for my camper?
Please follow the below steps to add additional names for authorized pickup:-
- -Log in to your account.
- -Select โCamper Informationโ under your camperโs name.
- -Click on the โEmergency Contacts and Pickup Authorizationโ tab.
- -Click on โAdd More Contactsโ.
- -Enter the necessary information.
- -Complete the rest of the โCamper Informationโ page to save your request.
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Where can I find my receipt for the current season?
You can find and print a copy of your receipt by logging in your Galileo portal.ย Once you log in you will notice an option at the top of the page to โPrint Receiptโ. That will drop you down to the bottom of the page where you will see an option to Print Receipt. -
How do I reset my password?
Reset your password here by selecting the โReset Passwordโ link, entering your user email address and clicking โNextโ. If you have an account linked with that email address you will receive an auto email with the subject: Here is your new Galileo password. At the bottom of the email you will notice a new temporary password. -
What is your tax ID number?
Our tax ID is 71-086-9453.ย
Our address is 548 Market St, PMB 38374, San Francisco, CA 94104.
Camp Directors
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Do camp directors get a discount if they enroll their kids in a Galileo Camp?
For enrolling their own children in the camp, current Camp Directors receive four free weeksโincluding extended careโwith more if space is available. Current Camp Directors may also gift two free weeks of camp to any child and recommend scholarship approval for additional weeks with normal contribution amounts. Former Camp Directors who worked with Galileo for more than three years receive 50% off camp sessions and extended care for their own children. -
Iโm a former Galileo Camp staff member, and Iโd like to be a Camp Director in the future, but Iโm not sure about the upcoming season. Should I apply?
The short answer is: Yes! Weโd be delighted to see your application, even if youโre still on the fence. An early application lets us know youโre interested, gives you an opportunity to discuss the role in depth with the Galileo team, and allows your Regional Director to support your growth into the Camp Director role, this year or someday in the future. Apply away. We canโt wait to talk to you about your potential to take a seat in the directorโs chair. -
Which locations are seeking Camp Directors?
We generally have at least one opening in each of our regions every year. Youโll have an opportunity to indicate your preferences on the application, and we discuss details throughout the interview process. Why donโt we open applications for specific sites? Our Camp Director team is made up of over 60 spectacular leaders, all with varying plans from one summer to the next. Some are with Galileo for the standard three-year commitment; others have been with us for a decade. Between this varying degree of turnover and new site openings, we often donโt get into the specifics of location preferences or assignments until near the end of our annual hiring cycle.
Summer Camp Staff
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Are your programs accessible for all staff and campers?
Creating inclusive and diverse communities and cultures is deeply linked to Galileoโs mission to develop innovators who envision and create a better world. We strive to design programs that take all campers and staff into account. That said, we will not always be able to accommodate every individualโs specific needs. Most common needs and/or potential challenges are often accounted for, and we know that every person and family is unique. We commit to providing transparency and support during the selection process and week(s) at camp. -
Do staffers get a discount if they enroll their kids in a Galileo Camp?
Summer staff members at all sites are eligible to receive one free week of camp (including extended care) for one camper, plus 50% off additional weeks for all campers. This discount is only for staff membersโ own children and does not apply to other family members. Staff at select Bay Area sites may also be eligible for additional incentives. Check out our updated Galileo Staff perks, and how employment on our team can lead to more camps for kids you love. -
I am an international candidate interested in applying. Am I eligible to work at Galileo?
We accept applications from all candidates who are eligible to work in the United States. International staff must have their own method of obtaining a visa that allows the holder to work for any employer (not only the visa-sponsoring employer). -
Iโm not quite 16 years old. Can I apply to be a summer intern?
It is our non-negotiable policy that all staffโincluding internsโmust be 16 years old by the start of employment, which is the first day of paid work (start dates vary by site). If you donโt quite make the cutoff, we hope youโll apply in future seasons once you turn 16. -
Is housing provided for Summer Camp Staff?
Galileo operates day camps, so we donโt provide housing for campers or staff. -
Do you have any COVID-19-specific requirements?
As we view the well-being of our campers, their families, and our staff as our most important concern, we ask all staff to be fully vaccinated for COVID-19 by the start of camp. -
I already applied and have been hired to work at Galileo. Whatโs next?
First of all, congratulations! Sign and accept your offer letter, which we emailed to you shortly after a Galileo staffer called to give you the good news. If you havenโt seen it, search your spam folder, then contact [email protected] for support. This FAQ document should help you from there. -
I applied! What happens next?
Way to go! Next steps in our hiring process will be communicated via email. Youโll always hear from us regarding your candidacy, regardless of our decision. If you submitted an application and have not heard from us within five business days, check the spam folder of your email account, and then call us at 510.595.7293 x2 or email us at [email protected] if you still donโt see an email from us. Please note: Our hiring team will contact you from an email address ending in @agents.icims.com, which may be filtered into your spam or junk email folders. We strongly recommend that you add the following address to your Contacts: *@agents.icims.com. -
Iโm having technical difficulties with my application. Help!
Fear not. Weโre just an email or a phone call away and happy to support. You can reach us at [email protected] or 510.595.7293 ext. 2 during regular business hours, Pacific Time. Include your resume and the job title of interest. Weโll get you on the right track! -
If a job is listed on your website, is it still available?
If you see a position listed, itโs most likely still available at one of our sites. Because we hire hundreds of staff on a rolling basis, we arenโt able to update listings each time a staff member is hired. We ask you to be as open as possible to other positions and locations if your first choice isnโt available. If youโre invited to the next stage of the hiring process, youโll have an opportunity to discuss position and location availability in more detail. -
Iโm only available part-time, or can't work all summer. Should I still apply?
Yes! Hereโs what you need to know about our requirementsโฆ Some Summer Staff positions are full-time, others are part-time, and some vary from week to week. All regular staff must work a consistent MondayโFriday schedule, and that schedule is determined by the number of campers enrolled. Substitutes may have more limited availability of 2โ5 days per week. When it comes to summer camp positions, if youโre interested in working at just one location, itโs helpful to be available for all dates at that site. Though our full summer season runs from early June through mid-August, some sites begin later or end earlier, so thereโs probably a site that fits your summer schedule. In addition to hiring full-summer staff at individual sites, we hire additional staff members to fill shorter commitments as substitute staff members, provided they can travel to multiple camp locations. If your schedule doesnโt fit one of our locations just right, and youโre flexible enough to work at more than one of our locations, we encourage you to apply for one of our substitute positions. No matter your availability, we encourage you to apply! In your application, please provide as much detail as possible about your schedule and location preferences, and weโll work with you to find the right fit. -
For what position or location should I apply?
Our process is designed to welcome as many exceptional people into our community as possibleโapply for the position and general location that feels best, and weโll work with you to find an ideal match. And because our process is focused on working together to find the right fit, you only need to complete one application. Weโll take all your qualifications into consideration, and keep our minds open to all the ways you might contribute to camp (in the role to which you applied, or in another role). We recommend taking the following steps to be sure you have the information you need before submitting your application:- Review our camp locations
- Review the Summer Staff positionsย
- Apply for a job at your preferred location and tell us about all your location availability
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What are the steps of the Summer Staff hiring process?
- Submit Application
- Virtual Group Interview
- Offer
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How do I apply for a Summer Staff Position?
Check out a detailed outline of our hiring process, as well as some tips and tricks for putting your best foot forward. Then visit our Summer Staff page to learn more about our summer positions and locations. -
What is your hiring process?
Our staff undergoes a rigorous interview process that includes an application, in-person interview, reference check, and criminal background check. Leadership team members attend additional one-on-one interviews. Those who meet our standard of excellence are invited to join the Galileo team. Once hired, all staff receive several hours of online training plus two full days of in-person training, followed by ongoing supervision and professional development provided by their Camp Director.